NCAA Warns Airlines Against 4-Week Refund Policy, Reaffirms 14-Day Rule

Michael Achimugu, spokesperson for the National Civil Aviation Authority (NCAA), has cautioned domestic airlines against informing passengers that ticket refunds take four weeks.

In a post on his X account on Sunday, October 13, Achimugu emphasized that NCAA regulations clearly mandate airlines to process refunds within 14 days, not four weeks as commonly stated.

His post reads

‘’Domestic airlines NEED to stop telling passengers that their refund process takes 4 weeks.

There can’t be two captains-in-command on an aircraft.

The NCAA regulations are clear about the timeframe for ticket refunds, and it is 14 days. Part 19 of the NCAA Regulations 2023 remains in force. Operators cannot create a different rule in this regard.

To all passengers: if you apply for a refund and an airline tells you that it would take 4 weeks, kindly forward that communication to michael.achimugu@ncaa.gov.ng ifueko.abdulmalik@ncaa.gov.ng cpd@ncaa.gov.ng immediately.

Enough of this. We cannot all claim to be working for the improvement of the industry and be duplicating rules in a manner that undermines the Authority and is unfair to passengers.”

Domestic airlines NEED to stop telling passengers that their refund process takes 4 weeks.

There can’t be two captains-in-command on an aircraft.

The NCAA regulations are clear about the timeframe for ticket refunds, and it is 14 days. Part 19 of the NCAA Regulations 2023…

— Michael Achimugu (@mikeachimugu01) October 13, 2025