Delta Air Lines Unveils Customer Self-Service App

Delta Air Lines has launched its upgraded Fly Delta 7.0 app, introducing a range of new features for iOS users to enhance travel convenience and personalization.

The new version, now available on iOS 16 and above, offers real-time flight notifications, including lock screen and Dynamic Island updates for iPhone 14 Pro models. These alerts cover pre-boarding, gate closures, and in-flight progress, starting three hours before takeoff.

Delta’s SVP and Chief Digital Officer, Eric Phillips, highlighted the update as one of the airline’s most comprehensive digital overhauls, incorporating self-service tools, enhanced loyalty program access, and new travel partner integrations.

It added that “from June 1, Diamond and Platinum Medallion Members can manage and redeem their Choice Benefits right from the app, simplifying how frequent flyers unlock their rewards.

“Elite members can now view and apply Global and Regional Upgrade Certificates during flight booking in the app, replicating functionality previously limited to Delta.com. Customers can now link their SkyMiles accounts with Uber directly in the Fly Delta app to earn miles on eligible rides to and from the airport, Uber Reserve, premium rides, and UberEats orders over $40. (US only; terms apply).

“To help navigate disruptions, Delta has improved its alert system to provide real-time, personalized updates during unexpected changes in travel plans. Coming soon, the app will alert customers about missing travel documentation and destination requirements, streamlining international trip planning.”

Additionally, through the app, in the event of a disruption, customers flying domestically will be able to rebook themselves on an earlier flight within 24 hours, “without waiting in line or contacting support. This tool is available for nonstop flights and final journey legs.”

Phillips further emphasized the company’s continued focus on technology that personalizes and simplifies travel.

“We are continuously improving the Fly Delta app to make it the ultimate travel companion. Later this year, we’ll introduce Delta Concierge, an AI-powered tool that delivers human-like, personalized assistance across the journey.”

Phillips noted that 97 percent of SkyMiles Medallion members use the app for travel management, with 85 percent relying on it throughout their journey.